Customers often embrace a brand because they can relate to its personality.
It may be that the brand has similar personality traits to them or they want their own personality to be more like that of the brand. Either way, the personality (adjectives that describe the brand using human traits) of the brand plays a large role in the experience for customers.
Brands today need to create an emotional bond so that their audience will say "I love that brand!" "I want to hang with that brand!" or "I know it's more expensive but it's worth it ... that brand understands me."
This connection with customers on a more emotional level is why it's important to …

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